Your Privacy is Important
“Garraroo Pty Ltd”, trading as Webster Nolan Real Estate (“Webster Nolan”) are bound by the National Privacy Principles contained in the Privacy Act 1988. Those Principles regulate most of our activities with respect to personal information collected, stored, used and disclosed by us. The following statement outlines how Webster Nolan manages personal information that it holds about individuals.
What is Personal Information?
Personal information is any information or an opinion about you (whether true or not) from which Webster Nolan can determine your identity. It may range from the very sensitive (eg. medical history or condition) to the everyday (eg. address and phone number).
What is sensitive information?
When personal information concerns certain matters it is considered sensitive information. It is information or opinion about your:
racial or ethnic origin;
membership of a political association;
religious beliefs, affiliations or philosophical beliefs;
membership of a professional or trade association or membership of a trade union;
sexual preferences or practices;
Webster Nolan will only collect, use or disclose information about you in accordance with the law. In most cases, Webster Nolan will only collect, use or disclose information where it has received your consent.
Who will be collecting your personal information?
Your personal information will be collected by Webster Nolan to provide you with services.
How Webster Nolan may collect, use and disclose your personal information:
Vendor/Prospective Vendors & Purchasers/Prospective Purchasers
In our agency business we use personal information collected from vendors and prospective vendors to perform our obligations under our agreement with vendors, or to provide market appraisals to prospective vendors. We use personal information collected from purchasers and prospective purchasers to inform them of properties for sale. Personal information may also be collected during an open house inspection for security purposes and we may contact the prospective purchaser with respect to that property and other properties which we believe may interest the prospective purchaser.
We may use the information for direct marketing purposes and to seek potential clients through the promotional activities of the agent. In providing the information the parties agree to this use unless they advise us differently.
We may disclose information to other parties including to potential purchases or vendors, or to media organisations, on the internet, or to clients of the agent both existing and potential, as well as to parties engaged to evaluate the property, for example pest and building inspectors, etc., and to owners' corporations, government and statutory bodies, financial institutions, valuers and to third parties as required by law.
We will only disclose the above-mentioned information to other parties as required to perform our duties under any agreement, to achieve the purposes specified above and to provide an effective service, or as otherwise allowed under the Privacy Act 1988. Real estate and tax laws require some of the above-mentioned information to be collected. If the information is not provided, we may not be able to act effectively or at all.
If you do not give Webster Nolan the information it seeks
If you do not give Webster Nolan the information it seeks, it may be unable to provide you with the services required.
Security of your personal information
Webster Nolan holds personal information in a combination of secure computer storage facilities and paper-based files. Webster Nolan has security procedures in place to protect the personal information it holds from misuse, loss, unauthorised access, modification or disclosure. Webster Nolan uses a number of processes to protect your personal information including:
locks and security systems;
computer pass words and limited access to shared network drives to authorised staff;
recording of file movements;
Webster Nolan will keep your personal information no longer than necessary. Webster Nolan will appropriately dispose of your personal information so that it is protected from unauthorised use or disclosure.
You can request access to your information
You may request access to any personal information Webster Nolan holds about you, subject to the Privacy Act. Your request to obtain access will be dealt with in a reasonable time. Webster Nolan may charge a fee to cover the reasonable costs of retrieval and supply of the information to you. Webster Nolan is not always required to provide you with access to your personal information on request. Webster Nolan may refuse your access to personal information in a number of circumstances, such as where denying access is required or authorised by law or where the request is vexatious or frivolous. If Webster Nolan denies your request for access it will provide you with reasons for the refusal.
Keeping your personal information up to date
Webster Nolan takes reasonable steps to ensure that your personal information is accurate, complete and up to date. Webster Nolan may also contact you from time to time to check that the information is still correct. If you are able to establish that personal or sensitive information Webster Nolan holds about you is not accurate, complete and up to date, Webster Nolan will take reasonable steps to correct it. If Webster Nolan is unable to agree that the personal information it holds about you is accurate, complete and up to date, you may ask Webster Nolan to place with the information, a statement by you claiming that the information is not accurate, complete and up to date.
If you would like to access this information you can do so by contacting us at:
Webster Nolan Real Estate
596 Crown Street,
SURRY HILLS NSW 2010
Ph: (02) 8394 8875
Fax: (02) 9318 0033